Terms and Conditions

1. Definitions

1.1 “Company” means Maple Aion Ltd.
1.2 “Client” means the individual, business or organisation purchasing Services from the Company.
1.3 “Services” means any works, installations, project delivery, consultancy, or related services provided by the Company.
1.4 “Goods” means any tangible items or equipment supplied as part of the Service delivery.
1.5 “Contract” means a legally binding agreement formed in accordance with these Terms & Conditions.

2. Basis of Contract

2.1 These Terms & Conditions apply to every supply of Services by the Company and take precedence over any Client terms.
2.2 A Contract is formed when the Client accepts a written quotation or when the Company confirms the order in writing, whichever is earlier.
2.3 Any drawings, specifications, or examples are provided as guidance and do not form part of the Contract unless expressly agreed.

3. Quotations, Variations & Additional Works

3.1 Quotations are valid for 90 days from the date of issue unless otherwise stated.
3.2 Changes to the agreed scope (including variations requested during the works or revisions to plans) may incur additional costs and revised timescales.
3.3 All variations must be agreed in writing before the Company proceeds. Verbal site requests will be charged on a cost-plus basis.
3.4 The Client must review and verify the accuracy of drawings issued by the Company.

4. Deposits, Cancellation & Cooling-off

4.1 A deposit may be required before Services commence. The Company is not obliged to start work until the deposit is received.
4.2 Consumers (where applicable) may cancel within 14 days of placing the order, unless Services commence during that period.
4.3 The Company may charge for work or costs incurred prior to cancellation.

5. Delivery of Services & Timescales

5.1 Any timescales provided are estimates.
5.2 The Company will use reasonable efforts to meet agreed timelines but will not be liable for any costs or losses resulting from delays.

6. Site Access Obligations

6.1 The Client must provide safe and reasonable access to the site and notify the Company of hazards or restrictions.
6.2 Waiting time caused by site inaccessibility or Client delay may be chargeable.

7. Goods (Where Supplied)

7.1 Goods supplied as part of the Services will conform to the agreed description at the time of delivery.
7.2 Risk in Goods passes to the Client once they have been delivered to site.
7.3 Title in Goods passes only once all payments under the Contract have been received in full.

8. Payments

8.1 Invoices must be queried within 7 days of receipt; otherwise, they are deemed accepted.
8.2 Payment terms are 30 days from the invoice date unless otherwise agreed.
8.3 The Company may suspend Services if payment is late.

8.4 Late payment

The Company reserves the right to:
a) charge statutory interest at 8% above the Bank of England base rate on overdue sums, and
b) recover fixed-sum and reasonable debt-recovery costs,
as permitted by the Late Payment of Commercial Debts (Interest) Act 1998.

9. Liability

9.1 The Company is not liable for losses caused by Client misuse or failure to follow guidance.
9.2 Other than liability which cannot legally be limited, the Company’s total liability is limited to the value of the relevant Contract.
9.3 The Company shall not be liable for indirect or consequential losses, including loss of business or profit.

10. Indemnity

The Client shall indemnify the Company against any claims, losses or expenses arising from the Client’s breach of the Contract or failure to meet obligations.

11. Force Majeure

No party shall be held liable for delays or failures in performing obligations caused by events beyond reasonable control (including extreme weather, industrial action, terrorism, government action etc.).

12. Termination

12.1 The Company may terminate the Contract if the Client fails to make agreed payments, becomes insolvent, or materially breaches these Terms.
12.2 The Company may invoice for all completed work and committed costs up to the date of termination.

13. Data Protection

Personal data will be collected and processed in accordance with applicable data protection legislation.
Details will not be shared with third parties without lawful basis or consent.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising under the Contract.